Answers before and after your XiuStore purchase

A plan can be activated on your account or delivered through a ready-to-use account. Activation keeps your existing account; the other option gives you a separate account with the plan enabled. Check the delivery method on the product page.

Choose activation to keep your existing conversations and settings. Choose a ready-to-use account if you can use a separate account. Neither current option includes OpenAI API credits.

No. The current public Claude Pro product activates one month of Pro on your own Claude account. Open the redemption flow from the order and submit your Claude Session Key by following the page instructions.

Max 20× is intended for higher usage, while Max 5× fits lighter needs. Neither promises a fixed message count or unlimited use. Both are available for activation or as ready-to-use accounts.

No. Web subscriptions and API credits are separate. Treat API credits as included only when the product page and order say so.

Open the relevant product page for the current USD price, CNY reference, options, delivery, and support coverage. Confirm the selected option and final amount again in the transaction area before payment.

Yes. Choose the ChatGPT Plus activation option and redeem it on the ChatGPT account you intend to use. This option does not deliver a new account, and the target account must be accessible and eligible for redemption.

You receive a new single-user account with one month of ChatGPT Plus already enabled, with sign-in details and instructions delivered through the order. It does not activate Plus on your existing account.

No. Neither of the current public ChatGPT Plus options includes OpenAI API credits.

Unused subscription days are refunded, rounded up to a full day. Account bans are not covered. Open support from the original order and keep the order page, a complete set of screenshots, and the full error message.

Open the redemption flow from your order, submit your Claude Session Key by following the page instructions, then confirm the Pro plan and expiration date on the same day.

Prepare a Claude account that you can sign in to. Submit your Claude Session Key only on the redemption page linked from the order. Never send passwords, verification codes, Session Keys, or recovery keys in support chat.

Account bans, phone verification, and sign-in problems are not covered. If the subscription itself ends early, unused days are refunded, rounded up to a full day.

Yes. Both Max 5× and Max 20× have options for activation on an existing account. After payment, follow only the requirements shown on the order page at that time.

You receive a new account with the selected Max plan already enabled, plus sign-in details and instructions in the order. It does not activate the plan on your existing account and does not include Claude API credits.

The case is first appealed to Anthropic. After an official refund is received, 90% of the amount actually received is credited to the XiuStore USD wallet and 10% is retained as the appeal service fee. No Anthropic refund means no XiuStore refund.

Product transactions, Wallet balances, and refunds are recorded in USD. A page may show a CNY reference converted at the current catalog rate, but confirm the selected option and final USD amount before payment.

Product orders can use an available Wallet balance or an online method shown at checkout. Available methods can change.

The available Wallet balance can pay for product orders. Balance, rewards, and availability always follow the signed-in Wallet page.

Enter the amount on the Wallet page to see the amount added, reward, and total credit before continuing to payment. Reward rules can change, so do not rely on an old screenshot.

Refresh the matching order or Wallet payment result and do not pay again until it is confirmed. An unavailable result does not prove failure, and another payment may create a second transaction.

If payment succeeds but the order cannot be completed, the full amount may be credited to XiuStore Wallet. Review the Wallet balance and transactions instead of paying for the same order again.

Open Wallet transactions after signing in. The history distinguishes funds added, spending, refunds, rewards, and adjustments and shows the balance after each record.

Not always. At checkout, use an available Wallet balance or an online method currently shown on the page. Add funds only when you choose Wallet and the available balance does not cover the order.

Sign in and open My orders. After returning from checkout, refresh the order list or matching order details instead of relying only on the external checkout redirect.

Awaiting payment means payment is not confirmed. Paid means payment is confirmed and delivery is being arranged. Delivering means fulfillment is in progress. Delivered content appears on the order after Delivery complete.

After completion, open the delivery section of the matching order for the account, credential, or next-step instructions. Only the buyer should view it; do not forward it or post screenshots publicly.

The order is still being processed. Watch the order state first. If it does not change for an extended period, contact support from the original order with the order number, time, and original page message.

Confirm that you signed in with the account used for the purchase, then search with the order number. If it is still unavailable, contact support with the order number and payment details instead of placing another order.

On the delivery day, confirm sign-in access, the product option, plan name, subscription state, and expiration date. Stop repeated attempts if they do not match and keep a complete set of screenshots or the full error message.

Use only the entry and instructions in the order. Some products require redemption, a UID, or a first sign-in check. Do not infer the current steps from a similar product or an old guide.

The refund action appears on eligible orders with the status Delivery complete. Cancel an unpaid order, wait for an order still being delivered, and use the action shown on the original order rather than assuming eligibility.

State when it happened, the original message, and what you already tried. Prepare redacted screenshots or continuous recording, but never submit passwords, codes, cookies, sessions, API keys, or payment credentials.

Most products with subscription coverage follow the terms recorded at purchase and actual usage. Some products have a separate provider-appeal refund rule. Use the detailed policy and original order for the calculation.

No. An approved full or partial amount is credited in USD to XiuStore Wallet. Confirm it in the order state and Wallet transactions.

Refund in progress means the request is still being handled, so do not submit it again. After the order changes to Refunded, review the amount in Wallet transactions.

The order returns to Delivery complete and shows the rejection reason. Submit again only when you can add relevant new facts; repeating the same information does not change the review basis.

Common platforms are listed above. Send any other overseas product or payment page to support for confirmation.

When the provider makes proof available, support sends it after payment.

The service fee is 8% of the bill amount with a ¥100 minimum.

Support follows the actual charge and refund status with the provider and continues handling the case.

The current supported bill amount is ¥1,000–¥200,000 per payment.

Once support confirms the payment can be handled, they also provide the expected completion time.

The platform or product, payment page, amount and currency, plus a way for support to contact you.

Start from the original order whenever possible so support can match the product, option, payment, and delivery record. Use the site support entry for general pre-purchase questions.

Prepare the order number, date and time zone, original message, current plan or order state, the steps you tried in order, and redacted screenshots or a recording.

Never send passwords, SMS or email codes, cookies, sessions, Claude session keys, tokens, recovery keys, full API keys, redemption codes, activation links, identity documents, or bank-card information.

For activation, submit only the information requested on the order page. A ready-to-use account should remain exclusive to the buyer and be checked promptly. Do not share either account or publish sign-in details.

No. A phone-code or identity-assistance product covers the one-time service described by that product, not the external platform review, verification, or account outcome.

Use XiuStore documentation for product choice, operating steps, and common troubleshooting. Contact support from the original order for questions about a current payment, delivery, or refund.